From Our Shelves to Yours
Everything you need to know about shipping, order processing, delivery, returns, and customer care at The Smut Coven.
Preparing Your Order
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Orders are typically processed within 1 to 3 business days.
Orders placed on weekends or holidays begin processing on the next business day.
Every book is inspected before it is carefully packed for shipment.
Shipping Information
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Calculated Rates
Shipping rates are calculated during checkout.
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Order Tracking
Tracking information is provided once your order has shipped.
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Secure Transit
Orders are securely packaged to help protect pre-loved books during transit.
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Delivery Times
Shipping times vary depending on destination and carrier.
Returns & Customer Satisfaction
If there is an issue with your order, please contact us as soon as possible. We review every situation individually and will always work toward a fair solution.
To help us assist you quickly, please include:
- Your order number
- A description of the issue
- Clear photographs if an item arrived damaged or incorrect
We're Here to Help
Questions about an order, shipping, or a recent purchase? Our goal is to make every shopping experience as enjoyable as discovering your next favorite book.
Mystery Book Box Policy
Curation
No Returns
Resolution
Mystery Book Boxes are individually curated based on the preferences you provide. Every box is intentionally selected for each customer.
Because of the personalized nature of these boxes, returns are generally not accepted simply because different titles were hoped for.
If your box contains damaged books or an error in the selected genre, please contact us and we'll work to resolve the issue.
Shipping Issues
1
Contact us promptly if your package appears lost or arrives damaged.
2
Keep all original packaging until the issue is resolved.
3
Provide photographs of the damage when possible to assist our investigation.
4
We will work with you to determine the best solution for your dark romance treasures.
